Can agents see where an answer came from?

Yes. Every answer lists the documents and messages it used, with their dates, so an agent can open the source before telling a customer anything.

What happens when two support documents disagree?

Ingesto shows both and flags the conflict to the person who owns that topic, so it is fixed once instead of being worked around by every agent who notices.

Does it replace our help desk?

No. Your agents keep working in the help desk they use today. Ingesto is where they check how the company handles something, and where the gaps in your documentation get found.

Customer support

A support knowledge base that gives one answer.

Policies, product facts and how past cases were resolved, brought together from the docs, Slack threads and email your agents already search, so every customer gets the same correct answer.

Get started See how it stays in sync

What customer support teams ask every week

Each of these has an answer somewhere in the company. Ingesto finds it, shows where it came from, and notices when the sources disagree.

Where the answers live today

Help center articlesInternal macrosSlack #supportEscalation emailsPolicy PDFsProduct docs

Can we refund an annual plan after 30 days?

What do we offer a customer whose order arrived damaged?

Which plans include phone support?

How did we handle this last time?

Who approves a goodwill credit over $100?

What do we say about the outage last Tuesday?

Where the knowledge breaks down

The answer depends on who picks up

Two agents read two different documents and give the customer two different answers. The customer notices before the team does.

The best answers are in old tickets

How a tricky case was resolved lives in one email thread, and the next agent to meet it starts from scratch.

Policy changes do not reach everyone

A policy is updated in one place and the macros, the FAQ and the pinned Slack message keep quoting the old one.

An answer, with its sources

What an answer looks like.

Grounded in your own documents and conversations, with anything that disagrees flagged to its owner.

Ask

Answer

Offer a free replacement shipped express, or a full refund if the customer prefers¹. Ask for one photo of the damage; no return is needed for items under $50².

Sources

1Damaged & lost orders policyNotion · Support · Updated Jun 4, 2026

2Re: skip returns under $50Outlook · Ops lead · Jul 18, 2026

Conflict foundMacro: Damaged item still asks every customer to ship the item back. Flagged to the Support lead.

Illustrative example. Your answers come from your own sources.

Guides

How to build a company knowledge base that stays up to dateA step-by-step guide to building an internal knowledge base from the documents, chat and email you already have, and keeping it accurate after launch.

What is a single source of truth for company knowledge?A single source of truth is the one place a company agrees its answers come from. What it means for company knowledge, the signs you lack one, and how to build it.

Other teams

OperationsSOPs people can find and trust on a busy day.

SalesPricing rules, approvals and product facts without waiting on a reply.

HR & peopleHandbooks and policies that stay current, and answers people can trust.

LogisticsCarrier rules and what to do when a delivery goes wrong.

Questions, answered.

Get started

A help center is written for customers and holds what someone published. Ingesto is internal: it draws on the help center plus the policies, Slack threads and email where the real answers often live, and shows agents the sources behind each answer.

Make your knowledge base maintain itself.

Connect your tools once. Ingesto does the upkeep.

Get started Book a demo